Last updated July 14, 2023
This confidentiality statement is from AlloDoc Inc. ("The Organization," "we," "us," or "our"), outlining how we may gather, preserve, utilize, and/or disseminate ("handle") your data while you engage with our offerings ("Offerings"). This could happen when you:
Access our website at allodoc.africa, or any of our websites that direct you to this confidentiality statement. Interact with us in related activities, including sales initiatives, marketing campaigns, or events.
Do you have any queries or worries? Going through this confidentiality statement will aid you in understanding your rights and options related to privacy. If you disagree with our guidelines and methods, kindly refrain from using our Offerings. Should you still have unresolved queries or worries, you are welcome to get in touch with us at hi@allodoc.africa.
This overview highlights the significant points of our privacy policy. However, you can delve into more detail about any of these areas by selecting the link following each main point or utilizing the table of contents below to navigate to your desired section.
We currently offer our products and services to residents of certain African countries, including Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mozambique, Namibia, Niger, Nigeria, Republic of the Congo, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Tanzania, Togo, Uganda, Zambia, and Zimbabwe. Unfortunately, if you live in a country not on this list, our services are not available to you.
As you access, utilize, or navigate our Offerings, we may handle your personal data, which largely depends on your interaction with AlloDoc Inc. and our Services, your choices, and the features and products you utilize. Discover more about the personal data you reveal to us.
When necessary and permitted by law, we may process classified personal data, given we have your consent. Discover more about the classified information we handle.
We might acquire data from public databases, marketing collaborators, social media platforms, and other external sources. Discover more about data collected from external sources.
We handle your data to administer, enhance, and provide our Services, communicate with you, prevent fraud and bolster security, and adhere to the law. We might also process your data for other reasons with your consent. We ensure that we process your data only when we have a legitimate legal justification.
We may share data under particular circumstances and with specific third parties. Discover more about when and with whom we share your personal data.
We have institutional and technical procedures and processes in place to safeguard your personal data. Nevertheless, we must acknowledge that no internet-based electronic transmission or information storage technology can provide a 100% security guarantee. Thus, we can't assure or promise that hackers, cybercriminals, or other unauthorized entities won't be able to bypass our security and wrongfully gather, access, or alter your data.
Depending on your geographic location, the relevant privacy legislation may grant you certain rights concerning your personal data. Discover more about your privacy rights.
The simplest way to exercise your rights is by submitting a data subject access request or contacting us directly. We pledge to consider and act on any request in line with applicable data protection legislation.
Review the full privacy notice.
1.WHAT INFORMATION DO WE COLLECT?
2.HOW DO WE PROCESS YOUR INFORMATION?
3.WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
4.WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5.DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6.HOW DO WE HANDLE YOUR SOCIAL MEDIA LOGINS?
7.HOW LONG DO WE KEEP YOUR INFORMATION?
8.HOW DO WE KEEP YOUR INFORMATION SAFE?
9.DO WE COLLECT INFORMATION FROM MINORS?
10.WHAT ARE YOUR PRIVACY RIGHTS?
11.PROVISIONS FOR DO-NOT-TRACK FEATURES
12.WHAT CATEGORIES OF PERSONAL INFORMATION DO WE COLLECT?
13.HOW DO WE USE AND SHARE YOUR PERSONAL INFORMATION?
14.WHAT ARE YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION?
15.DO WE MAKE UPDATES TO THIS NOTICE?
16.HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
17.HOW CAN YOU REVIEW, UPDATE, OR DELETE THE INFORMATION WE COLLECT FROM YOU?
In Short: We collect personal information that you disclose to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information.
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe . You may find their privacy notice link(s) here: https://flutterwave.com/us/privacy-policy.
We may provide you with the option to register with us using your existing social media account details, like your Facebook, WhatsApp, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL MEDIA LOGINS? " below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in any African countries, this section applies to you.
The various African Data Protection Regulations including but not limited to the General Data Protection Regulation (GDPR) of South Africa, the Data Protection Act of Kenya, the Nigeria Data Protection Regulation (NDPR) and others require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligation: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
In alignment with African regulations, your personal information will not be shared with third parties for their marketing purposes without your explicit consent. We are committed to complying with all data protection laws across the African continent to ensure your personal information is handled with the utmost care and respect.
As the data protection landscape in Africa evolves, we will adjust our privacy practices to ensure we adhere to any new regulatory requirements. We encourage you to revisit our privacy policy frequently for any updates. If significant changes are made, we will provide additional, prominent notices as is appropriate under the circumstances.
By using our services, you consent to the use of your personal data as described in this Privacy Policy. If you do not agree with the terms set out in this Policy, please do not use our Services.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice .
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the termination of the user's account .
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hi@allodoc.africa.
In Short: Within various regions of Africa, you are entitled to rights that provide you with more access to and control over your personal health information. You can review, alter, or cancel your account at any time.
In these regions, you have specific rights under the prevailing health data protection laws. These include the right (i) to request access and obtain a copy of your personal health information, (ii) to request rectification or erasure of inaccurate data; (iii) to restrict the processing of your personal health information; and (iv) where applicable, to data portability, meaning you can request your health data in a structured, commonly used, and machine-readable format. In certain situations, you also have the right to object to the processing of your personal health information. You can execute such a request by contacting us using the contact details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
We will review and act upon any such request in compliance with the prevailing health data protection laws in Africa. If you believe we are unlawfully processing your personal health information, you also have the right to lodge a complaint with your local health data protection authority.
If we are processing your personal health information based on your consent, whether express or implied depending on the applicable law, you hold the right to withdraw your consent at any moment. You can revoke your consent by reaching us via the contact details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below, or by updating your preferences.
However, please be aware that withdrawing your consent will not affect the legality of the processing that occurred prior to the withdrawal. When applicable law permits, it also will not affect the processing of your personal health information conducted based on lawful processing grounds other than consent.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.
If you have questions or comments about your privacy rights, you may email us at hi@allodoc.africa.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
We have collected the following categories of personal information in the past twelve (12) months:
Category
A. Identifiers
Examples
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
Collected
NO
Category
B. Personal information categories listed
Examples
Name, contact information, education, employment, employment history, and financial information
Collected
NO
Category
C. Protected classification characteristics
Examples
Gender and date of birth
Collected
NO
Category
D. Commercial information
Examples
Transaction information, purchase history, financial details, and payment information
Collected
NO
Category
E. Biometric information
Examples
Fingerprints and voiceprints
Collected
NO
Category
F. Internet or other similar network activity
Examples
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
Collected
NO
Category
G. Geolocation data
Examples
Device location
Collected
NO
Category
H. Audio, electronic, visual, thermal, olfactory, or similar information
Examples
Images and audio, video or call recordings created in connection with our business activities
Collected
NO
Category
I. Professional or employment-related information
Examples
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
Collected
NO
Category
J. Education Information
Examples
Healthcare professionals records and directory information
Collected
NO
Category
K. Inferences drawn from other personal information
Examples
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
Collected
NO
Category
L. Sensitive Personal Information
Examples
Account login information , contents of text messages with our chatbot, genetic data , health data , racial or ethnic origin , precise geolocation.
Collected
YES
We will use and retain the collected personal information as needed to provide the Services or for:
Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
More information about our data collection and sharing practices can be found in this privacy notice .
You may contact us by email at hi@allodoc.africa, by visiting allodoc.africa/contact, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
We may need to share your personal information with our service providers, but before we do so, we anonymize the data to ensure your privacy. We have a written agreement with each service provider, who are for-profit entities that process the information on our behalf. These providers must adhere to stringent privacy protection obligations comparable to those under the various African data protection regulations, even though these specific regulations might not apply in all regions we operate.
The anonymized information might be used for our own business purposes, including internal research for technological advancement and improvement. However, since the information is anonymized, it is not considered as "selling" your personal information.
In the last twelve (12) months, our company has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose. Looking forward, our company commits not to sell or share personal information of our website visitors, users, and other consumers, retaining this commitment even when the information is anonymized.
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by African data protection laws, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Depending on the circumstances, you have a right to know:
In accordance with applicable laws in the African countries where we operate, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
We will not discriminate against you if you exercise your privacy rights.
If our business collects any of the following:
you have the right to direct us to limit the use of your sensitive personal information to that use which is necessary to perform the Services.
Once we receive your request, we are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.
Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.
To exercise your right to limit use and disclosure of sensitive personal information, please email hi@allodoc.africa or submit a data subject access request
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
To exercise these rights, you can contact us by email at hi@allodoc.africa , by visiting allodoc.africa , or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at hi@allodoc.africa. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal if denied, you may contact the Attorney General to submit a complaint.
In Short:Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at hi@allodoc.africa or by post to:
AlloDoc Inc.
548 Market St,
San Francisco
CA, 94105
United States
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please request a data subject access request.
.svg)
.svg)